Processing Times

Orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays). During busy periods such as new book launches, processing may take slightly longer — we'll let you know if there's a significant delay with your order.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

UK Delivery

We ship across the United Kingdom. Standard delivery typically arrives within 2–4 business days of dispatch. Delivery costs are calculated at checkout based on your order and location.

International Delivery

We ship to most international destinations. International orders typically arrive within 7–21 business days of dispatch, depending on the destination and local postal services. Costs are calculated at checkout.

Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Digital Products & Courses

Digital products and online courses do not require shipping. Access details are delivered by email shortly after purchase. If you haven't received your access email within an hour, please check your spam folder before contacting us.

Delayed, Lost or Damaged Orders

Delivery timescales are estimates and occasional delays can occur once an order is with the carrier. If your order hasn't arrived within 10 business days (UK) or 30 business days (international) of dispatch, contact us and we will investigate with the carrier.

If your order arrives damaged, please email us within 48 hours of delivery with photos of the damage and your order number, and we will arrange a replacement or refund. See our Returns & Refunds Policy for full details.

Incorrect Addresses

Please double-check your delivery address at checkout. We cannot be responsible for orders delivered to an incorrectly entered address. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery — additional postage may apply.

Contact

For any questions about shipping or your delivery, contact us at info@thedentalshaman.com.